TERMS AND CONDITIONS

Price and Tax
All product prices on the website are exclusive of VAT. Prices may be subject to change without notice.

Delivery
Although every effort is made for prompt delivery we cannot be responsible for any delays once goods have left our premises. We endeavor that orders for in-stock items will be delivered within a maximum of 5 working days of order confirmation by both parties. Items not in-stock may require 10-12 days (if digitally printed) or 5-6 weeks (for larger quantities requiring litho printing) for delivery – please check with 2gnu before ordering. During peak seasonal trading periods, periods of industrial action, natural disasters or in areas of extreme weather or other outside influences that may affect delivery we cannot be held responsible for failure to deliver within the above timeframes. We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control. Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence. We shall not be liable for any losses, costs, damages or expenses incurred by the customer, or any other person or company, arising directly or indirectly from any failure to meet an estimated delivery date. Unless otherwise agreed we may deliver by instalments. No further delivery charges will be made for "follow on" deliveries.

Returns Policy/Damaged goods
We endeavor to dispatch goods to you in perfect condition. However occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible. In the event that the product(s) is defective, you may return it at your own expense within 7 days of receiving such product(s). Product(s) to be returned to: 2gnu, 17 School Walk, Sunbury-on-Thames, Surrey TW16 6RB. We will offer to reimburse the price that you have paid for the product(s) in the form of a credit note. Alternatively if you contact us within 7 working days on the number shown in “Contact” we may offer to resend the product(s). This is subject to management discretion.

Payment
Payment can be made online after 31 January 2009. Orders will only be dispatched after order confirmation by both parties. For other methods of payment: Invoices must be paid within 30 days of invoice date. We also accept payment via BACS transfer; please contact us for further details. Payment will be taken only in British Pounds. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you.

Warranties & liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

Amendment of the terms
We reserve the right to amend these terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the site.

Product Images and Specifications
Whilst we endeavourer to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images or information. 2gnu will however, make every effort to inform you of any product changes. If you spot a mistake with an image or with a product specifications please let us know.

Availability of Goods
All products are subject to availability and may be withdrawn at any time. However we shall endeavour to inform you if a product is out of stock and, if you do not wish to proceed with the order or for any reason we cannot supply the product, we will arrange for the order to be cancelled.

Time Limitations for Notification of claims Damaged in Transit
As internal damage cannot always be identified on delivery, where goods are delivered by courier, the Customer must sign the driver's manifest as "unchecked". Should any damage be identified on opening the package we must be advised within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging as this will be required to affect a claim against the carrier. The claim will be handled by us and replacement(s) will be sent out but we would need the damaged goods, complete with original packaging, returned to ourselves first. We cannot accept any claims for damage if the above time scales are not followed.

Shortages
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the driver's manifest and it is the Customer’s responsibility to thereafter notify us within 48 hours of delivery. Should the Customer be missing an item but has signed for the correct number of packages, the Customer must notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.

Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received, i.e. we may require the product codes and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame; resolution will be by mutual decision.

Cancellation of Orders
Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our returns department. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 20% fee will apply, this will automatically be deducted from the credit issued.

Items no longer required (Not applicable for Faulty Goods)
If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods, providing that you contact us beforehand and receive confirmation for a refund, provided it is in pristine condition and in its original packaging. The Customer will be responsible for the safe return of the goods. Goods must be returned "as new" or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the product packaging must not be defaced in manner. We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us. Adequate packaging must be used to return the goods. Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received will be returned in the same manner. We reserve the right to reject and item(s) that do not meet the criteria lay out above. We advise that goods are returned to us via a method that offers proof of delivery, such as Royal Mail Recorded delivery for low value items and Royal Mail Special delivery for higher value items. A restocking fee of 15% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered. A restocking fee of 10% of the original invoice value may be levied on item(s) returned within 7 days of the goods being delivered.

Refunds
If for any reason you are issued with a refund, please note the following: 1. All refunds will be issued to the same payment method as on the original order. 2. A refund will usually reach your credit card account within 4/5 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.

Liability
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

Typographical Errors
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

No Waiver
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

Severability
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by and in accordance with English law.

PRIVACY POLICY
The information you provide will only be used to fulfil your order and will not be passed to any third parties other than those who need it to complete the transaction; i.e. payal*.
We may use your e-mail address to send you information about future offers and promotions. If you do not wish to receive this information please contact 2gnu.
*Not currently available on this website

For further information regarding Terms & Conditions, contact Hugh Adams directly:
Tel: 01932 702110
Mobile: 07960 285138
Email: hugh@2gnu.co.uk